Chico Stix Lowrider Black Hoodie
Domestic Shipping Policy
All orders are shipped via USPS, or UPS ground usually the same day. All shipments for 2 day and Next day delivery will be shipped UPS.
Our normal USPS and UPS shipping time is 5 days to the west coast and next day or 2nd day for east coast. You can call 1 (800) 742-5877 or check UPS.com to check on shipping time for your area.
US PO Boxes are now accepted as a domestic ship to address only and will be shipped by USPS.
International PO Boxes are not accepted as a ship to.
Shipping Costs
Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase.
Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned.
Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.
We currently offer free shipping for all domestic orders over $150.00 inside the United States (Alaska and Hawaii excluded).
Orders from Hawaii and Alaska
While we do ship the above locations, please be aware of the following:
- Your order will be shipped via USPS.
- No free shipping for any orders, regardless of amount.
International Shipping Policy
- All international orders will be shipped FED EX, USPS or UPS otherwise requested.
- All packages will have tracking information available.
- All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept.
- Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
- Recipient is responsible for all customs and duty charges.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chicostixskateboards@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chicostixskateboards@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chicostixskateboards@gmail.com.